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Explore Our Legal Terms and Account Policy

mvia88 operates under a clear legal framework designed to protect your account, your data, and your rights as a user in Indonesia — where local law permits.

Jurisdiction-Aware PolicyDANA, OVO, GoPay, QRIS CoveredAccount Data ProtectionUser Rights DocumentedSupport Contacts Listed
mvia88 Explore Our Legal Terms and Account Policy
LEGAL CONTACT PATHS

Open a Legal Inquiry Through Our Support Channels

Live Chat Reach our legal and compliance team via live chat, available 24 hours a day, 7 days a week. Use the chat icon in your account dashboard to submit account-related legal queries and receive a response within minutes.
Email Support Send formal legal requests, data-access inquiries or account-closure requests to our dedicated support email. We aim to respond within 48 hours on business days, with full documentation of every step taken.
Account Portal Log into your mvia88 account and navigate to Settings, then Legal Requests, to submit a structured request for data review, record deletion or policy clarification directly tied to your account ID.
ACCOUNT SECURITY DETAIL

Switch Through Our Data and Security Practices

We handle your personal data, payment records and session logs under strict internal data-retention rules. Your account security is maintained through two-factor authentication, session token expiry, and encrypted storage of all DANA…

Data Retention

We hold your account data and transaction history for the minimum period required by applicable financial rules. After that window, inactive account data is archived or deleted on a rolling schedule reviewed each quarter.

Cookie Policy

Our site uses functional and analytics cookies to keep your session active and improve page performance. You can manage cookie preferences through the browser settings on any device you use to access mvia88.

Account Security

Every account is protected by two-factor authentication. We send a one-time verification code to your registered phone number each time a new device attempts to log in, preventing unauthorised access to your funds.

Payment Record Handling

All DANA, OVO, GoPay and QRIS transaction identifiers are stored in encrypted form. We do not share raw payment data with third parties outside of mandatory fraud-prevention and financial-compliance reporting.

Data Access Requests

To request a copy of the personal data we hold about you, navigate to Settings then Legal Requests inside your account portal, or send an email to our support address. We process these requests within 30 calendar days.

Who to Contact

For all data-related matters — corrections, deletions or objections to processing — contact our support team via live chat or email. We assign a case reference number to every legal inquiry so you can track progress.

Browse Answers to Common Legal Questions

The questions below cover the most common legal topics raised by account holders in Indonesia — from data rights and cookie use to account closure and payment record access. If your question is not listed here, our live chat team is available around the clock to help.

Whether you can hold and actively use an account depends on local law in your region. We recommend reviewing the regulations in your area before opening an account, as eligibility and access depend on local law.

We collect your name, contact details, date of birth and the payment method identifiers you use — including DANA, OVO, GoPay or QRIS wallet IDs — to verify your identity and process transactions securely on your account.

We retain payment transaction records for the minimum period required by applicable financial regulations. QRIS and GoPay transaction logs are held in encrypted storage and reviewed only for fraud prevention or compliance reporting purposes.

Yes. Log into your account, go to Settings then Legal Requests, and submit a data-access request. Alternatively, email our support team. We will process your request and deliver a structured data report within 30 calendar days.

Submit an account-closure request through the Account Portal under Settings, or contact our 24/7 live chat support. We will confirm the closure, process any remaining wallet balance, and begin the data-deletion cycle within 14 business days.

We use functional cookies to keep your session active and analytics cookies to improve page loading on mobile and desktop. You can turn off non-essential cookies through your browser settings at any time without losing access to your account.

Start by contacting our support team via live chat or email — we assign a case reference to every legal inquiry and respond within 48 business hours. If the matter is unresolved, disputes are handled according to the governing laws of our registered jurisdiction.