Reference

How Our Terms Shape Your Account

When you open an account with mvia88, you're agreeing to a clear set of rules about how deposits work, how we verify your identity, and when withdrawals reach…

Account verification in minutesReal deposit and withdrawal timelinesPayment security for DANA, OVO, GoPay, QRIS
Explore Lobby Read FAQ
mvia88 How Our Terms Shape Your Account
REACH US DIRECTLY

How to Contact Us About These Terms

We're here to answer your questions about account rules, payment limits, data retention and what happens when you close your account.

Live Chat Open the chat widget in the bottom right of your account dashboard. Our team responds in real time during Asia–Pacific hours, 09:00–22:00 WIB, to answer questions about account terms and data access.
Email Support Write to [email protected] with the subject line 'Account Terms Question' and your registered email. We reply within 24 hours with clarification on eligibility, verification steps or withdrawal rules.
Phone Support Call our Jakarta-based team at +62 21 8XX XXX XXX, Monday through Friday, 10:00–18:00 WIB. Ask about account closure procedures, data requests or any term you want explained.
DATA AND SECURITY

How We Protect Your Information

Your account data—personal details, transaction history, deposit and withdrawal records—is stored on encrypted servers and never shared with third parties without your consent.

Encryption & Storage

All account data travels over encrypted HTTPS connections and rests on firewalled servers. We maintain separate backup copies to prevent loss. Data is retained for the duration of your account plus 7 years for tax and anti-fraud compliance.

Two-Factor Authentication

Enable 2FA on your account settings page to require a PIN code in addition to your password. This step prevents unauthorised logins even if someone learns your password.

Payment Tokenisation

When you add DANA, OVO, GoPay or QRIS, we store a token, not your actual account details. This means your payment method stays isolated from our main database.

Identity Verification

We verify your name, date of birth and ID number during registration. Withdrawals above Rp 50,000,000 trigger a second verification to block fraudulent claims.

Data Request Rights

You can request a complete export of your personal data and transaction history. Email [email protected] with 'Data Request' and we'll send an encrypted file within 5 business days.

Account Closure & Deletion

Close your account anytime by emailing [email protected] or via the Settings menu. We retain anonymised records for legal compliance but delete personal contact details after 90 days.

What You Need to Know About These Terms

Below are the questions we hear most often about eligibility, what happens to your balance, how we handle disputes, and how the terms change over time. If your question isn't here, reach out to our support team.

Eligibility depends on local law where you play. You must be of legal age in your jurisdiction and not reside in a country where online gaming is prohibited. During registration we ask for your name, email and ID to confirm. If you're unsure whether you can open an account, email [email protected] and we'll clarify based on your location.

Your balance stays in your account indefinitely while you remain registered. If your account is inactive for 12 consecutive months, we may freeze it and flag it for review. You can reactivate by logging in and confirming your identity again. Funds are never forfeited due to inactivity alone; contact our support team if you need to dispute a freeze.

Most withdrawals clear within 5–10 minutes to your registered payment method. Verification happens automatically if you withdraw under Rp 10,000,000. Larger withdrawals may require manual review and can take up to 4 hours. We never charge a withdrawal fee. Check your transaction history in the Wallet section to track each request.

If your withdrawal is still in 'pending' status—before verification has begun—you can cancel it from your Wallet history and the balance returns to your account instantly. Once verification starts, the request cannot be cancelled. If funds were sent by mistake to the wrong account, contact [email protected] immediately with your transaction ID and we'll attempt to recover them.

Minimum deposit is Rp 50,000; maximum is Rp 500,000,000 per transaction. Minimum withdrawal is Rp 100,000; maximum is Rp 500,000,000 per day. These limits apply across all payment methods—DANA, OVO, GoPay and QRIS. If you need higher limits, email [email protected] with your reason and we'll review your request based on your account history and local regulations.

If you believe a withdrawal was processed incorrectly or a game outcome was wrong, open a dispute ticket via live chat or email [email protected]. Our team reviews all disputes within 48 hours using game logs and transaction records. Resolution depends on local law and the specifics of your case. We aim to resolve fairly and within 14 days. If you're not satisfied, escalation options depend on local dispute-resolution frameworks.

We collect your name, email, phone, date of birth and ID number during registration, plus transaction records and gameplay history while you play. This data is used for account verification, payment processing and fraud prevention. We keep active account data for the duration of your account plus 7 years for tax and legal compliance. You can request deletion by email, and we'll remove personal contact details within 90 days of account closure.

Related Pages

mvia88 Indonesia FAQ mvia88 Login Register mvia88 Casino