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How mvia88 Protects Your Personal Data

At mvia88, your personal data is handled under a clear, written privacy framework that governs every account interaction — from the moment you register to each deposit made…

Encrypted account storageDANA, OVO, GoPay, QRIS coveredNo third-party data sellingRight to access your recordsData deletion on request

Explore Lobby Read FAQ

Browse What Data We Collect and Why

mvia88 Service availability depends on jurisdiction. Users are responsible for checking local law before access.

We collect the information you provide during account registration — full name, email address, phone number and payment identifiers linked to DANA, OVO, GoPay or QRIS. We also log session data such as device type, IP address and login timestamps to maintain account security. Transaction records

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are retained for as long as required under applicable financial regulations; access to these records depends on local law. We do not share your data with advertisers. Any third-party service provider we engage — such as payment processors — receives only the minimum data needed to
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complete your transaction, and they are contractually bound to the same privacy standards we apply internally.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

PRIVACY CONTACT PATHS

Reach Us About Your Privacy Rights

If you want to review, correct or remove your personal data, our privacy support team is available seven days a week from 08:00 to 24:00 WIB.

Live Chat Start a live chat session directly inside your mvia88 account dashboard. Our privacy team handles data requests, correction queries and account-verification questions during operating hours, 08:00–24:00 WIB, every day.

Email Support Send your data-access or deletion request to our dedicated privacy email address. Include your registered phone number and the nature of your request; we aim to confirm receipt within 24 hours and resolve within three business days.

WhatsApp Line Message our WhatsApp support line for urgent privacy concerns such as suspected unauthorised account access. Agents are active 08:00–24:00 WIB and can escalate your case to our data-security team immediately.

DATA HANDLING PRACTICES

Explore How We Secure and Manage Your Information

Our data handling practices are built around transparency and your right to control what we hold.

End-to-End Encryption

All data transmitted between your device and our servers — including DANA, OVO, GoPay and QRIS payment details — is encrypted using TLS 1.2 or higher. This applies to login sessions, deposit flows and account-settings changes without exception.

Cookie Policy

We use session cookies to keep you logged in and analytics cookies to understand how pages are used. You can review and adjust cookie preferences in your browser settings at any time; disabling analytics cookies does not affect account functionality or payment processing.

Account Security Controls

Two-factor authentication is available on every account. We recommend enabling it via your profile settings under Security. Login attempts from unrecognised devices trigger an email alert to your registered address within seconds of the attempt.

Data Retention Schedule

We retain your account and transaction records for a period required by applicable financial regulations; the exact duration depends on local law. After that window closes, data is anonymised or deleted from active systems on a rolling monthly schedule.

Third-Party Sharing Limits

We never sell your personal data. Payment processors such as DANA and GoPay receive only the transaction-level data needed to clear your deposit or withdrawal. We audit these partners annually to confirm they maintain equivalent data-protection standards.

Your Right to Request Changes

You can request a copy of all data we hold, ask us to correct inaccuracies, or submit a full deletion request at any time through Live Chat or email. We will confirm the outcome in writing within three business days of identity verification.

Switch to the Answer You Need on Data Privacy

Below are the questions we receive most often about how mvia88 handles personal data, what rights you hold and how to act on them. Each answer reflects the actual steps our team follows when a request comes in.

We collect your name, email, phone number and the payment identifiers you link — such as your DANA or OVO number. We also log device type, IP address and session timestamps for security monitoring. We do not collect data beyond what is needed to operate your account.

Payment data passes through TLS-encrypted connections and is processed only by the relevant payment gateway. We store a transaction reference for your account records but never retain full wallet credentials. GoPay and QRIS processors are bound by the same data-protection commitments we apply internally.

Yes. Send a data-access request via Live Chat or email with your registered phone number for identity verification. We will compile and deliver your data summary within three business days, covering account details, transaction logs and login history.

Submit a deletion request through our Live Chat or email support channel. After verifying your identity, we will remove your personal data from active systems within the retention window required by applicable regulations. Whether full deletion is immediate depends on local law.

No. We do not sell or rent your personal data to any third party. The only external parties who receive any data are payment processors — DANA, OVO, GoPay, QRIS — and they receive only the minimum needed to complete your transaction.

We retain records for the period required under applicable financial regulations; the exact timeframe depends on local law. Once that period ends, your data is anonymised or permanently deleted on our rolling monthly schedule.

Contact us immediately via WhatsApp or Live Chat, available 08:00–24:00 WIB every day. Our security team can freeze your account, audit recent login activity and initiate a data-breach review within the same session if you report it promptly.

How mvia88 Protects Your Personal Data

Reach Us About Your Privacy Rights

Explore How We Secure and Manage Your Information

End-to-End Encryption

Cookie Policy

Account Security Controls

Data Retention Schedule

Third-Party Sharing Limits

Your Right to Request Changes

Switch to the Answer You Need on Data Privacy

01 What personal data does mvia88 collect when I open an account?

02 How is my payment data kept private when I deposit via GoPay or QRIS?

03 Can I request a copy of the data mvia88 holds about me?

04 How do I ask mvia88 to delete my personal data?

05 Does mvia88 share my data with advertisers or marketing companies?

06 How long does mvia88 keep my account and transaction records?

07 Who do I contact if I think my account data has been accessed without permission?

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